Terms & Conditions

OVERVIEW

Welcome to THICKIN!
The terms “we”, “us” and “our” refer to THICKIN. THICKIN operates this store and website, including all related information, content, features, tools, products and services to provide you with a curated shopping experience (the “Services”).
Our store is powered by Shopify, which enables us to provide these Services to you.

The following Terms and Conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use our Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms or the Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least the age of majority in your state or territory of residence, and you have given us consent to allow any of your minor dependents to use the Services on devices you own or manage.

When using our Services, including browsing or purchasing, you may be required to provide personal information such as your name, email, billing, and shipping details. You agree that all information provided is accurate, current, and complete. You are responsible for maintaining the security of your account credentials and for all activities under your account.

You may not transfer, sell, or assign your account to anyone else.

SECTION 2 - OUR PRODUCTS

We make every effort to accurately display our products online. However, colours and appearance may vary due to device screens and settings.

We do not guarantee that any product’s appearance or quality will meet your expectations. Product descriptions, prices, and availability are subject to change at any time without notice. We reserve the right to discontinue products or limit quantities sold to any person or region.

SECTION 3 - ORDERS

When you place an order, you make an offer to purchase. THICKIN reserves the right to accept or reject any order at its discretion. Orders are accepted once payment has been received and confirmed.

Please check your order carefully before submitting, as cancellations may not be possible after acceptance.

In the event an order is declined, changed, or cancelled, we will attempt to contact you via the email or phone number provided.

Purchases are subject to our Refund Policy.

You agree that purchases are for personal use only and not for resale or export.

SECTION 4 - PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price applicable at checkout is the price in effect at the time of order.

Prices displayed are in Australian Dollars (AUD) and, unless otherwise stated, exclude taxes, shipping, and handling fees.

You agree to provide current, complete, and accurate payment information. You authorise us to charge the provided payment method for all charges incurred.

You represent that:

The payment details you provide are accurate and authorised for use;
You will pay all charges, including applicable taxes and shipping fees; and
You will promptly update your information as needed.

SECTION 5 - SHIPPING AND DELIVERY

We are not responsible for delays in delivery once the order has been handed over to the shipping carrier.

All delivery times are estimates only. Risk of loss passes to you upon dispatch.

Please ensure that your delivery information is accurate — we are not liable for undelivered packages due to incorrect details provided.

SECTION 6 - INTELLECTUAL PROPERTY

All content on this website — including but not limited to text, images, graphics, logos, videos, and designs — is owned by THICKIN or its licensors and protected by Australian and international copyright, trademark, and intellectual property laws.

You may not copy, distribute, reproduce, or use any content from the Services without our prior written consent.

All trademarks, service names, and designs are property of THICKIN or respective third parties. Unauthorized use is strictly prohibited.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools “as is” and “as available,” without any warranties or endorsements. You use such tools entirely at your own risk.

Future updates or new tools provided through our Services will also be subject to these Terms.

SECTION 8 - THIRD-PARTY LINKS

Our website may contain links to third-party sites. We are not responsible for examining or evaluating their content or accuracy and assume no liability for any damages or losses resulting from your access or use of such websites.

Please review the third party’s policies before engaging in transactions with them.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

THICKIN is powered by Shopify, which provides the e-commerce platform enabling our Services. However, all transactions and sales are made directly with THICKIN.

Shopify is not responsible for any products or services offered by THICKIN. You expressly release Shopify and its affiliates from any claims arising from your transactions with THICKIN.

SECTION 10 - PRIVACY POLICY

Your privacy is important to us. All personal information collected through our Services is governed by our Privacy Policy, as well as Shopify’s Privacy Policy.

As our Services are hosted on Shopify, information you provide may be transmitted to or stored by Shopify and its partners, which may operate in other countries.

SECTION 11 - FEEDBACK

If you submit any feedback, ideas, or suggestions, you grant us a perpetual, worldwide, royalty-free license to use, modify, and display such feedback for any purpose, including commercial use.

You warrant that your feedback does not infringe on the rights of others and does not contain unlawful or harmful material.

SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, there may be typographical errors or inaccuracies relating to product descriptions, pricing, or availability. We reserve the right to correct these errors at any time without prior notice, even after an order has been placed.

SECTION 13 - PROHIBITED USES

You may not use our Services:

For unlawful purposes;
To infringe upon the rights of others;
To transmit viruses or malicious code;
To harass, abuse, or defame;
To spam, phish, or scrape our website; or
To interfere with our security systems or Service functionality.

We reserve the right to suspend or terminate your account for any prohibited activity.

SECTION 14 - TERMINATION

We may suspend or terminate your access to the Services at any time without notice. You remain liable for all charges incurred before termination.

Certain sections, such as Intellectual Property, Feedback, Disclaimer, and Limitation of Liability, will survive termination.

SECTION 15 - DISCLAIMER OF WARRANTIES

The Services and all products provided are offered “as is” and “as available,” without warranties of any kind, express or implied, including merchantability or fitness for a particular purpose.

We do not guarantee uninterrupted, secure, or error-free operation of the Services.

SECTION 16 - LIMITATION OF LIABILITY

To the maximum extent permitted by law, THICKIN and its affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of our Services or products.

This includes but is not limited to loss of data, profits, or savings, even if advised of the possibility of such damages.

SECTION 17 - INDEMNIFICATION

You agree to indemnify and hold harmless THICKIN, Shopify, and their affiliates, officers, employees, and agents from any claims or damages arising from your breach of these Terms or violation of any laws or third-party rights.

SECTION 18 - SEVERABILITY

If any provision of these Terms is deemed unlawful or unenforceable, the remaining provisions will continue to be valid and enforceable.

SECTION 19 - WAIVER; ENTIRE AGREEMENT

Failure by THICKIN to enforce any right or provision shall not constitute a waiver of that right.

These Terms and any policies referenced herein constitute the entire agreement between you and THICKIN.

SECTION 20 - ASSIGNMENT

You may not assign or transfer your rights under these Terms without our written consent. THICKIN may assign its rights or obligations without notice.

SECTION 21 - GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of Queensland, Australia, and subject to the exclusive jurisdiction of the courts located in Brisbane, QLD.

SECTION 22 - HEADINGS

Headings are included for convenience only and do not affect the interpretation of these Terms.

SECTION 23 - CHANGES TO TERMS OF SERVICE

We may update or revise these Terms at any time by posting the new version on our website. Your continued use of the Services after any changes constitutes acceptance of the revised Terms.